Support

How can we help?

Pick the route that fits. Content reports and takedowns are the fastest way to get a moderator to look at something specific — general questions can go through the contact form.

Moderation
Report a release
Something shouldn't be on SinguLoom? Tell us which release and why — it lands in the moderation queue straight away.
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Rights holders
Takedown & copyright
Rights holders: how to notify us about infringing content and what we do next. Typically actioned within 48 hours.
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General
Contact the team
General questions, press enquiries, partnership ideas, bug reports. A human reads everything that comes through — we reply by email within a business day or two.
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Policy
Moderation rulebook
The R1–R6 rejection codes, the absolute bans, and how appeals work. Worth a read if your release was rejected.
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Policy
Acceptable Use Policy
What we don't host. Non-consensual likeness, rights-washing, and a few other hard lines.
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Policy
Privacy & cookies
What we collect, why, and how to exercise your UK GDPR rights.
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For urgent safety concerns (CSAM, threats of violence, non-consensual imagery), use the report form and mark it urgent — we triage these within hours, not days.