Legal
Moderation Rulebook
Last updated 22 April 2026
Every release that lands on SinguLoom goes through human review. Moderation is the brand — not a support feature. This page documents the codes we use, what they mean, and how appeals work. If your release is rejected, you'll receive one of these codes plus a moderator note.
Principles
- Curation over volume. Fewer, stronger releases.
- Separate approval from featuring. A work can be approved without being editorially promoted.
- Category-based rejections. Every decision carries a published code so the standard is visible.
- Appeals are real. Every rejection can be contested once, in writing, from the dashboard.
- Moderators work from the rulebook, not from personal taste. Taste decides featuring — the rulebook decides approval.
Rejection codes
The same codes shown to moderators appear on your rejection notice, so what you see matches what we saw:
Next step·Provide evidence, replace the asset, or remove the infringing element.
Next step·Complete tool and rights declarations.
Next step·Improve audio, pacing, artwork, or runtime presentation.
Next step·Resubmit a distinct release only.
Next step·Convert into a short film, episode, or accepted series format.
Next step·Await decision or provide requested information.
Absolute bans (not rejections)
Some content isn't a rejection — it's an immediate ban, with law-enforcement referral where required. These are listed on the Acceptable Use Policy.
How appeals work
- Rejection notice arrives in your dashboard and by email, with the code and the moderator's note.
- You can respond once per rejection via the appeal link in the notice.
- A different moderator reviews the appeal — never the same person who rejected the original.
- Appeal decisions are final and logged to the immutable audit log.
- Appeals typically resolve in 3–5 business days.
Reporting content
Think something we've published shouldn't be here? Use the report form. Reports go straight to the moderation queue. We aim to action within 24 hours for absolute-ban content and within 7 days for curatorial disputes.
This is placeholder policy text — not legal advice. Final copy is pending review by a qualified solicitor before any public launch. Questions in the meantime: /support.